Shipping Information
📦 Free Shipping with Duties & Taxes Included (DDP)
At Supormama, we believe comfort should be straightforward. That’s why we offer free Delivered Duty Paid (DDP) shipping to key destinations. This means you pay the price you see at checkout — no hidden fees, no surprise charges at customs.
To ensure a consistent and transparent checkout experience, all free shipping thresholds on our site are set in US Dollars (USD). The approximate values in your local currency are provided for your reference.
📦 Free DDP Shipping Thresholds & Estimated Delivery
📦Country / Region | Min. Order for Free DDP (USD) | Approx. Local Currency | Est. Delivery (Business Days) |
🇺🇸 United States | $69 USD | $69 USD | 6–10 days |
🇨🇦 Canada | $69 USD | ~ $94 CAD | 7–15 days |
🇬🇧 United Kingdom | $81 USD | ~ £60 GBP | 3–10 days |
🇪🇺 European Union | $89 USD | ~ €75 EUR | 3–10 days |
🇦🇪 UAE | $82 USD | ~ 300 AED | 5–12 days |
ℹ️ Important Note:
Free Shipping Qualification: The minimum order amount required to qualify for free shipping is the USD value listed in the second column. The local currency equivalents are approximate. Your final eligibility is determined by your cart total in USD at checkout. 1-4 business days to process order. A tracking number will be provided via email once your order ships.
Remote Areas: Free shipping applies to standard regions within the listed countries. For remote or special areas, shipping conditions may vary. Please contact us at [email protected] to confirm eligibility before ordering if you are located in a remote area.
❓ What is Delivered Duty Paid (DDP)?
DDP means we handle everything for you.
We pay all import duties, taxes, and customs clearance fees upfront. The price you see at checkout is the final price—you won’t be asked to pay anything extra when your package arrives.
💡 How to Get Free Shipping
Add products to your cart
Enter your shipping address at checkout
If your order meets or exceeds your country’s threshold, shipping and duties will be FREE
Place your order with complete peace of mind
🚚 Standard Shipping (If Under the Threshold)
If your order is below your country’s free shipping minimum, standard shipping rates $20 USD will apply at checkout.
Example for USA:
Orders under $69 will incur a flat $20 USD shipping fee.
🌐 Shipping to Other Countries Not Listed Above
We ship worldwide! For countries not listed above, please contact us to quote the shipping costs and any applicable import fees before order.
Delivery times typically range from 7–25 business days, depending on destination.
Need a quote or have questions about your country?
Contact us [email protected] before placing your order—we’re happy to help.
🔄 Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging.
Return shipping cost is the customer’s responsibility unless the item is faulty or incorrect.
See our full Returns Policy for details.
❓ Frequently Asked Questions
Do I pay customs fees for USA/UK/EU/CA/UAE/RU orders?
No—if your order meets the free DDP threshold, all fees are covered by us.
Why is the threshold in USD if I’m shopping from the UK/EU/etc.?
Our website operates in USD. To ensure a fair and consistent policy for all customers, we set a single USD threshold for each region. The local currency equivalent shows the intended value of that threshold in your market.
What if my order is just below the free shipping amount?
A $20 USD shipping fee will apply for the listed countries. You can add another item to your cart to reach the free shipping minimum!
Can I change my delivery address after ordering?
Please contact us as soon as possible. We can only modify addresses before the order ships.
How do I know if you deliver to my country?
Enter your address at checkout to see real-time shipping options and pricing.
What if my package is delayed or lost?
Contact our support team with your order number. We’ll help track and resolve the issue.
Need Help?
We’re here to make sure your Supormama experience is as comfortable as our products.
📧 Email: [email protected]
💬 Live Chat: Available during business hours
All delivery times are estimates. The USD thresholds for free shipping are subject to change in response to significant, long-term fluctuations in exchange rates or operational costs.
All prices are in USD. The transaction currency on our website is US dollars. If you do not trade in US dollars, the exchange rate difference may occur.