Privacy Policy
- Introduction
Welcome to SUPORMAMA (“we,” “our,” “us,” or “SUPORMAMA”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at [supormama.com], use our mobile application, interact with our brand on social media, or purchase our products (collectively, the “Services”).
This policy describes your privacy rights and how the law protects you, including under regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
- Information We Collect
We collect information that you provide directly to us, that we collect automatically, and that we may receive from third parties. - Personal Information You Provide:This includes information you give us when you create an account, make a purchase, sign up for our newsletter, contact customer service, or participate in a promotion. Examples include:
Identity & Contact Data: Name, email address, shipping/billing address, phone number.
Transaction & Financial Data: Payment information (processed securely by our third-party payment processors like Stripe or PayPal), order history, and product preferences.
Profile Data: Account password, preferences, feedback, and survey responses.
Communications Data: Your interactions with our customer service team (e.g., chat logs, emails).
Information Collected Automatically: When you use our Services, we automatically collect certain data via cookies and similar technologies.
Technical & Usage Data: IP address, browser type and version, device type and operating system, time zone, pages you view, links you click, and how you navigate our website/app.
Location Data: Generalized location based on your IP address or, with your explicit permission, precise location from your mobile device to provide location-specific services.
Information from Third Parties: We may receive information about you from social media platforms (if you interact with us there), analytics providers (like Google), advertising networks, and publicly available sources.
- How We Use Your Information
We use your information for business and commercial purposes, including:
To Fulfill Your Orders: Process payments, ship products, send order confirmations and tracking information.
To Manage Our Relationship: Create and manage your account, provide customer support, send important administrative updates (e.g., changes to terms or policies).
To Personalize Your Experience: Recommend products you might like, tailor content on our website, and remember your preferences.
To Communicate with You: Send you marketing and promotional communications (where you have consented or where permitted by law), including emails about new products, sales, and company news. You can opt-out at any time.
To Improve & Secure Our Services: Analyze website/app usage to improve functionality, develop new products, monitor for fraudulent activity, and ensure the security of our network and systems.
To Comply with Legal Obligations: Fulfill our legal, regulatory, and tax requirements.
- Legal Basis for Processing (For EEA/UK Users)
If you are in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal grounds:
Performance of a Contract: To fulfill the order you have placed with us.
Legitimate Interests: For our operational business needs (e.g., security, analytics, fraud prevention, marketing), provided these interests are not overridden by your rights.
Consent: Where you have given clear consent, such as for specific marketing communications. You can withdraw consent at any time.
Legal Obligation: To comply with applicable laws.
- Sharing Your Information
We only share your information in the following limited circumstances:
Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., FedEx, DHL), email delivery, hosting, data analysis, and marketing assistance. They are contractually obligated to protect your data.
Legal Requirements: If required to do so by law, regulation, or in response to a valid legal request (e.g., court order, subpoena).
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. You will be notified via email and/or a prominent notice on our website of any change in ownership.
With Your Consent: For any other purpose disclosed to you at the time we collect the information, with your explicit permission.
- Your Privacy Rights and Choices
Depending on where you live, you may have the following rights regarding your personal data:
Access & Portability: Request access to or a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion (“Right to be Forgotten”): Request deletion of your personal data, subject to certain exceptions.
Restriction/Objection: Object to our processing of your data or request we restrict processing in certain circumstances.
Opt-Out of Marketing: Unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email. You may still receive transactional emails related to your orders.
Cookies: Most web browsers allow you to control cookies through their settings preferences. Disabling cookies may limit your use of certain website features.
To exercise any of these rights, please contact us at [support@supormama.com]. We will respond in accordance with applicable law. For California residents, please see Section 10 below.
- Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no internet or electronic storage system is 100% secure. - International Data Transfers
SUPORMAMA is based in [e.g., Singapore, Hong Kong, etc.]. Your information may be transferred to and processed in countries other than your own. We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission. - Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we keep order information for tax and warranty purposes for a set period, even after you close your account. - Notice for California Residents (CCPA/CPRA)
This section supplements the policy for California consumers.
Categories of Information Collected & Disclosed: In the past 12 months, we have collected and potentially disclosed for a business purpose the categories of personal information listed in Section 2.
Sales/Sharing for Cross-Context Behavioral Advertising: We do not “sell” your personal information in the traditional sense for money. However, we may share certain digital identifiers (like cookie data) with advertising partners to serve you personalized ads. You have the right to opt-out of this “sharing” for targeted advertising.
Exercising Your Rights: To exercise your CCPA rights to know, delete, or correct your data, or to opt-out of “sharing,” please contact us at [support@supormama.com]. We will not discriminate against you for exercising your rights.
- Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us. - Third-Party Links
Our website may contain links to third-party sites (e.g., social media, partner brands). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit. - Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top will indicate the latest revision. We encourage you to review this page periodically. Material changes will be communicated to you via email or a prominent notice on our Services. - Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
SUPORMAMA
Email: [support@supormama.com]
Mailing Address: [SUPORMAMA Ltd., 2012, Runtai business center, Jiangtai Road, Haizhu District, Guangzhou,510000, China ]