Here you can find answers to our most frequently asked questions. If you need additional information, please don’t hesitate to call us at [email protected]
I HAVE JUST PLACED AN ORDER. CAN I AMEND OR CANCEL IT?
If you wish to amend or cancel an order please email us [email protected] as soon as possible after placing your order.
CAN I ADD ITEMS TO AN EXISTING ORDER?
Yes of course! But our system does not automatically do this, so please email us at [email protected] . If your orders haven’t been shipped yet,we will combine the order for you.
CAN I RETURN THE ITEM/S IF THEY DON’T FIT?
Yes you can (excluding hosiery, socks and underwear) as long as they are returned in original condition and all tags attached within 30 days. You can of course try on the clothes, but please be extra careful with the more delicate styles, so they don’t spoil.
WHAT DOES IT MEAN IF I DON’T SEE MY SIZE?
If you don’t see your size available for a particular product it generally means that we have sold out in that size or did not stock it. Occasionally we get top-ups for particularly popular styles, or a customer may return an item in a sold out size that did not fit them. In both cases we add the sizes back onto the site as they become available.
WHAT SIZE SHOULD I BUY?
We recommend staying with your pre-pregnancy size as most garments are cut to accomodate your changing shape. Our detailed size chart can be found here and please read the product descriptions as the editor will mention any specific size variations for certain products.
CAN I RETURN SWIMWEAR IF THEY AREN’T SUITABLE?
All of our swimmers are protected with a hygienic protective liner for fitting purposes. We ask that you please try on the bottoms over your underwear and please don’t remove the liner until you are sure that you want to keep the garment.
I HAVE RECEIVED AN INCORRECT ORDER, WHAT SHOULD I DO?
If you have received an incorrect order please email us [email protected] , we will send out the correct order again.
I HAVE RECEIVED A FAULTY GARMENT, WHAT SHOULD I DO?
In the very rare event there is a faulty item, please email our team [email protected] to resolve the situation as quickly and hassle free as possible.
Faulty items can only be accepted with proof of purchase and within a reasonable time after purchase. If you do not return the item within a reasonable time, we are not legally obliged to refund you but you may be entitled to have the goods repaired, receive a store credit voucher or exchange at our discretion.
Please note that items that are damaged as a result of wear and tear, misuse, or washed incorrectly are not considered to be faulty.
